Stay Well with Astadala

When things are ready to reopen, traveling may look a little different. At Astadala, our commitment to provide you a safe, healthy, well-being, and comfort stay experience in our properties remains the same.

We have updated our health and safety protocols based on the standard procedures guided by World Health Organization, Indonesian government and related authorities. These precautionary measures are implemented at all of Astadala properties, which are:

More about Our Commitment To Cleanliness & Safety.

Also, we would like to help you to prepare your stay in advance when the things are safe and ready to travel again. A very special offer including our updated booking cancellation policy is available to ensure you can book with confidence.

Stay Well with Astadala Clean, Healthy, Safe, and Environmentaly sustainable certification by Ministry of Tourism and Creative Economy


Our Commitment to Cleanliness & Safety

All Astadala properties has been CHSE (Clean, Healthy, Safety, and Environment) certified by the Ministry of Tourism and Economy Creative (Kemenparekraf) by meeting cleanliness, health, safety and environmental standards in the hospitality sector amid the Covid-19 pandemic.

The certification program is implemented to ensure the implementation of standardised health protocols in accordance with CHSE guidelines in the tourism sector.

Our specific implementations at Astadala properties are including:


During arrival, the primary procedure requires body temperature checks, contactless greetings, and luggage disinfection when enter the premise. Guests are also required to fill the Guest Health Declaration Form for providing the information related to health issues and travel history.

Hygiene Support

To support the personal hygiene, hand sanitizers are available at lobbies and other designated areas. For guest who didn’t bring face mask, we also provide the new and sterilized one at reception


Vehicles used for airport transfers and shuttle service are fully sanitized after every trip. Our drivers follow the rigorous hygiene standards, and hand sanitizer is also available in vehicles.

Common Public Areas

Regular cleaning in all property public areas is enhanced including focus on high-touch areas, such as door handles, railings, switches, sofas, desks, cushions, and also spa, restaurant, and other public areas.

Guest Rooms

Guest rooms are thoroughly sanitized and disinfected after every stay with an Ultra-Low Volume (ULV) cold fogger.


Provide a la carte only dining and arrange restaurant seating are based on physical distancing procedure. Also, all food and beverage are handled, stored, prepared, cooked, and served through a strict food hygiene and safety procedures.


Our spa therapist performs any treatments to guest by following a strict hygiene and safety protocols.

Astadala Team

All team members have been fully trained across the operational and personal with high hygiene standards based on the health and safety protocols from World Health Organization (WHO), Indonesian Government, and related authorities.

To view the complete actions of our "Stay Well with Astadala" commitment to cleanliness & safety, please Download Stay Well with Astadala Hospitality Hygine Board.pdf (566Kb)

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Booking Amend, Cancellation, No-Show, and Refund Policy

Our guests are welcomed to experience the flexibility for their future stay with us during these challenging times based the following policies:

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Book Early with Confidence

When the time comes for you to travel, we have been ready to welcome you with a safe, hygiene, and comfort stay covered by our health and safety commitment.

Now is also the perfect time to get the irresistible stay deal and be prepared in advance when things are ready to reopen again to the new normal. You are invited to enjoy a very special deal for your stay anytime before 24 December 2021 at our properties as below:

Villa Seminyak Estate & Spa

The Seminyak Suite Private Villa

The Haere, Seminyak

The Bene Hotel, Kuta

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Terms & Conditions

For further information and reservation, please email us at [email protected] or chat reservation at +62 812 3838 4849 (Official WhatsApp Number)

Last updated: 10 June, 2020