Reservation Terms & Conditions



Summary of our site usage agreement, service terms, and conditions.

By using this official website of Astadala Hospitality, you agree to these terms and conditions. These materials are provided by Astadala Hospitality, Bali - Indonesia, its subsidiaries, affiliates and related entities (“Astadala”, "Astadala website", "Astadala brands") as a service to its customers and may be used for informational purposes only.

Astadala brands including it's official websites are:

List of official Astadala website domains (including its subdomains) :

Please be aware when accessing, interacting, and communicating online with Astadala and its entities. Any internet domains other than above ("Astadala brand's websites", "Astadala website domains") including its subdomains, that may has similar names or sounds are not belong and or managed by Astadala Hospitality.

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About Villa/Hotel Rates and Prices

The most accurate sources of our rates and prices can be viewed at our official websites; (the corporate site), or from each of Astadala brand's sites, and also by calling our Reservation center directly at +62 361 736 928 (Bali office hour: 9 am - 5 pm, GMT+8). Rate and price information from those sources are the best possible pricing that can applied to the villas or hotel, and or any other services provided by Astadala brands.

All prices are quoted, and must be paid in Indonesian Rupiah (IDR).

Any price display followed by "Nett" word indicates that the rates are inclusive of 21% tax and service charge, while price display followed by "++" sign indicates otherwise (not includes, or subject to 21% tax and service charge).

Villa and hotel prices are valid for single or double room occupancy including breakfast, standard amenities and services.

Villa and hotel prices will fluctuate and vary at any time without notice, depend on; seasonal, availability, special offers, and other conditions. High/peak season surcharge or compulsory dinner charge may apply on certain period. Please always check the latest rates and availability on this website regularly for your preferred staying dates to view the applied final price.

All prices, including any special rate quotes given to you on case by case basis (through website, email, or phone) always has a limited validation. Confirmed and paid booking must be made to claim such offer before expires.

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Best Price Guarantee

Cheaper, lower, better price, or any other inconsistencies that you might found when comparing to other 3rd party sources like; online travel agents or booking sites, might be resulted from unauthorized conduct of the pricing distribution system, or simply caused by any possible errors as the technical nature of the Internet. In some rare but possible cases, Astadala reserves all the rights to dishonor such booking/reservation.

As a rule of thumb, the safest way to ensure that you will get the right price and make the right booking is to book and confirm with us directly. But, regardless of your preferred booking channel, if you find a better deal compared to the official website, please do re-confirm with us (either by email or phone) to make sure its validity. Again, because in some (rare but possible) cases, we reserve all the rights to dishonor such booking/reservation. We do have the Official Best Price Guarantee to make sure that you get the best possible deal.

We guarantee that you will get the best deal available online from this official website or by contacting us directly. More details about Astadala Best Rate Guarantee.

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Making Reservation

To make a confirmed reservation2 before your check-in date/time, you have to have an active and accessible email address, regardless the booking method that you will choose (through website, email, or phone). We will only send you the reservation confirmation by email as proof of booking.

Reservation Guarantee
To secure your villa reservation allocation, an advance payment/deposit is required by your selected payment method. Guarantee amount will vary from one night charge to full charge depends on factors such as; types of offer, seasonal/booking period, length of stay and other terms and conditions specific to your reservation.

Without guaranteed payment, no villa allocation will be kept/guaranteed for your reservation, and will be subject to availability on your check-in date.

You can make a reservation either by:


Glossary of terms used

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Payment Method

Before you proceed to one of these payment method, you have completed making the reservation.

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IMPORTANT NOTE on reservation payment:

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Booking Amend, Cancellation, and No-Show Policy

In general, each villa/room rate plan and promotions has its own booking amend and cancellation policy as follows:

DEFAULT POLICY for Booking Amend, Cancellation, and No-Show:
Modifying or cancelling your booking of any:
  - Regular Rate (FLEXIBLE)
  - 'Room Only' Rate (available at The Bene only)
  - Package Rate
in any way, will be subject to the following policy:

A 50% fee from the total room night reserved will be charged as the following details:

A 100% fee from the total room night reserved will be charged as the following details:

NON-REFUNDABLE POLICY for Booking Amend, Cancellation, and No-Show:
Modifying or cancelling your booking of any:
  - EARLY BIRD Saving!
in any way, will be subject to the following policy:

In some reasonable cases or circumstance beyond the control of the guest that directly delay/halt/prevent the travel or check-in, such as;
  - Force majeure (act of God)
  - Sickness, accident, or death
  - Flight delay or cancellation
  - Major security or safety concern
we do consider some flexibility to:
  - Reschedule the reservation (with limited period)
  - Waive any amendment or cancellation fee (partially or in full)

In that case, supporting documents/papers/certificates/legalized proof must be sent to us to validate the situation, except in case of force majeure or some cases where the information (validation) is not necessary must be confirmed by the guest. However, the final consideration on how the reservation will be processed is solely at our discretion.

Please note:
Information above is about "General Booking Amend/Cancellation Policy", and may have the latest version available and is currently applied for one or more villa offer and promotions. Specific policy also may applied to specific booking/offers. Please always refer to the policies, terms and conditions mentioned during your actual booking/reservation process for the corresponding offer.

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Check-in / Check-out

At most of our brand properties the check-in time is at 3 PM, and the check-out time is at 12 PM. Early check-in or late check-out is subject to availability and may also subject to extra charge (see “Day Use”).

Upon check-in, a refundable security deposit is required is to cover any incidental charges (such as accidental breakages, lost keys, telephone, restaurant, etc.), that may be incurred during your stay. Payment for this charge is recommended in cash.

This deposit will be returned upon check-out if not used.

Refundable security deposit for villas:

Refundable security deposit for hotel:

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Day Use

Day use or late check-out is subject to availability and may not be available if the room has been booked for that day. A 50% charge from the applicable rate (may be different from your previous rate) is applied for late check-out until 6 pm. Any extended stay exceeding 6 pm will be charged in full rate.

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Copyright Notice

Astadala and it's property brands exclusively retains ownership of all rights, title and interest in and to (all intellectual property rights of) the website and it's content on which the service is made available and you are not allowed and not entitled to resell, use, copy, monitor (e.g. spider, scrape), hyperlink to, deeplink to, display, publish, promote, integrate, utilize, download, combine, use the content (including any translations thereof), reproduce any content or information, software, reservations, vouchers, products, or services available on our website and it's related booking engine for any commercial or competitive activity or purpose without our express written permission. Any unlawful use or any of the aforementioned actions or behaviour will constitute a material infringement of our intellectual property rights (including copyright and database right).

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With respect to all communications made to Astadala including, without limitation, feedback, questions, comments and suggestions (“Communications”): (a) no right of confidentiality shall apply to Communications and Astadala shall have no obligation to protect Communications from disclosure; (b) Astadala shall be free to reproduce, use, disclose and distribute Communications to others; and (c) Astadala shall be free to use any ideas, concepts, know-how or techniques contained in Communications for any purpose whatsoever, including, without limitation, the development, production and marketing of products and services that incorporate such information.

Please use Internet E-Mail only to send us non-confidential notes. Do not include confidential personal or private information. For your protection, our responses will not include any confidential information. Please do not use Internet E-Mail to send us transaction instructions. Customers who choose to send Internet E-Mail messages to Astadala that contain confidential, private or personal information do so entirely at their own risk.

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Last updated: July 7, 2016